Shipping Policy

At Second Hair, we carefully pack each piece so it arrives safely, beautifully, and ready for your first try-on.

Processing Time
Orders are processed within 1-3 business days, excluding weekends and holidays.
During busy seasons, launches, or high-order periods, processing may take slightly longer. If there is an unexpected delay with your order, we will contact you by email.

Shipping Method
Second Hair ships within the United States using USPS Priority Mail.
USPS Priority Mail typically includes tracking and an estimated delivery window of 2–4 business days after the package has been accepted by USPS. Delivery times are estimates and are not guaranteed.

Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear after your package has been scanned by USPS.

Shipping Address
Please make sure your shipping address is correct before placing your order.
Second Hair is not responsible for packages shipped to an incorrect or incomplete address entered at checkout. If you notice an address mistake after ordering, please contact us as soon as possible. We’ll do our best to help before the order ships.

Delivery Delays
Once a package has been handed over to USPS, delivery timing is controlled by the carrier.
Weather, holidays, staffing delays, regional disruptions, or other USPS issues may occasionally affect delivery. If your package appears delayed, please check your tracking information first for the most current update.

Lost or Missing Packages
If your tracking shows that your package was delivered but you cannot locate it, please check around your delivery area, mailbox, porch, side doors, building office, or with neighbors.
If the package still cannot be found, contact USPS directly with your tracking number. You may also contact Second Hair, and we’ll help point you in the right direction, but we cannot guarantee replacement or refund for packages marked delivered by USPS.

Damaged Packages
If your package arrives damaged, please take photos of the outside packaging, inside packaging, and product condition as soon as possible.
Contact us within 48 hours of delivery so we can review the issue and help with next steps.

Shipping Costs
Shipping costs, if applicable, will be shown at checkout before your order is placed.

Where We Ship
At this time, Second Hair ships within the 48 contiguous United States.

Questions
If you have a shipping question, please contact us at:
contact@wearsecondhair.com
We’re happy to help.